I am obsessed with Acuity Scheduling! This web-based platform has changed the way I do business. With a quick set up and connection to by Google calendar, my clients can make and pay for sessions, get email confirmations and change their scheduled time up to 24 hours in advance. All without me being involved!
Sure I love my clients and live to serve them, but how much time is wasted going back and forth to find a time and then hope that the other person puts it in their calendar. For $10 a month, it’s like having a personal assistant managing my client and taking care of my clients.
Here’s how it works, I signed up at www.acuityscheduling.com and selected the 15-day trial to test it out. I set up my available time for sessions (10:00am – 8:00pm Monday – Friday) and synced my Google calendar. I set up session types, fees, and added a time pad for each session. After uploading my logo and custom intro link, I embedded the link directly on my site (you can check it out here: www.laurenlemunyan.com/take-action)
When a client schedules a session, I receive an email and my calendar is automatically populated. It’s like Christmas!
That’s how it works and I love it so, but that’s only part of the reason why I love this company. I recently listened to a podcast where Founder Gavin Zuchlinski spoke about the culture of Acuity. Customer Service reps, who all telework, follow a 6-hour work day where they’re given a flexible schedule to take an extended break to recharge. By putting the customer experience first, each employee’s energy is critical throughout the day. Zuchlinski realized that most people are only productive six out of eight hours a day and made modifications to get the most of out the best times.
How many times have we been on the receiving end of a customer service rep who had a bad day and provides anything but service? Or worse someone who takes out their frustration on us?
By giving reps the flexibility and trust for self-care, they can show up fully with customers. Each team builds their own schedule to provide appropriate coverage to their global customers. GENIUS!
I love companies who treat their employees as the assets they are and take care of them so they can take care of their business. I hope what I’ve heard is true and if it is, I hope more companies look at their core values as a business and shift their processes and policies to support their employees in doing their best work to serve clients and customers.
Go Acuity Scheduling!