After cherry-picking from the stellar list of experts of Sparkle Hustle Grow, I found the awesome founder, CEO and author of The Magic of Tiny Business Sharon Rowe.
We’re talking about what it means to be a Tiny business and how it has helped Sharon succeed with her awesome business Eco Bags. www.ecobags.com
Check out more about Sharon here: www.sharonrowe.com
Pick up a copy of The Magic of Tiny Business here: https://amzn.to/2S6TuKS
My buddy Bobby Plagmann has been through it. A few years ago he hit his rock bottom, but rather than be held back with shame, he has elevated to a higher level of health, self-love and Creativity. .
Hear about how he uses his fear, compassion and curiosity to live out loud.
Bobby is a yoga instructor, musician and recently starred in the HBO documentary “We Are Not Done Yet.”
When we last saw Andromeda Peters she was sporting the Miss Virginia Unites States crown and sash and was preparing for Miss United States. Her days were filled with physical, mental and emotional training all while working her full-time job as a licensed therapist. She thought she was busy then...
Then she won Miss United States and her past view of a full schedule seemed laughable. Now her days are filled with appearances, traveling, and getting glammed up all while still working her full-time job.
So how does she do it all without burning out?
Andromeda's got some tools for all of our schedule-overloaders to get in the driver's seat of your calendar.
What do having to go to the bathroom and flaming bags of dog waste have to do with mindfulness?
Today Erin Sonn of Eat Yoga Drink returns to give us an update on what she's been up to since Episode 4. We're talking about the benefits and misconceptions of a mindful practice.
More About Eat Yoga Drink
More About The SpitFire Podcast
Guest Co-Host, KiKi L'Italien of Association Chat and Amplified Growth, has her debut on The SpitFire Podcast as we discuss where creativity, productivity and motivation come from and how we can better sustain it in the most stressful times.
Find out Lauren and KiKi's tips of inspiration and maintaining that energy.
More About KiKi L'Italien
Instagram: @assnchat @kikilitalien
More About The SpitFire Podcast
Chelsea Cole of A Duck's Oven is back to guest co-host the inaugural episode of 2019. We're talking about her new cookbook and AirBnB and how she learned to manage her DIYitis in the process. Learn what you can do about your own issues with Doing It Yourself.
DIYitis is the obsession and compulsion to constantly do things yourself. Most commonly afflicting entrepreneurs and caretakers, this mental ailment can lead to exhaustion, overwhelm, snippy moods and burnout.
More About Chelsea Cole
AirBnB Instagram: @citystayvacations
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How many labels, expectations and beliefs are you carrying from your childhood that don't work for you?
For me, I was the "little girl" who made everything cute and easy even when I was boiling inside. This may have worked as a precocious 6-year-old, but didn't translate so well in the Board Room.
Download the complimentary SpitFire Story worksheet here and rewrite the past stories and assumptions that may still be holding you back: http://spitfirecoach.com/s/Book-Study-SpitFire-Story.docx
You can also watch the video version of this episode here: https://youtu.be/PZcZVB-XqVQ
Get yourself a copy of Spitting Fire here: www.spitfirecoach.com/book
Last month Lauren met the co-founders of The Mad Optimist and had to sit down to talk about their optimistic and disruptive ways!
"It all began with three guys in Bloomington, Indiana. We lived together. Hung out together. Went to school together. And one day decided to change the world together—starting in our own kitchen.
It was here that we began hashing out our master plan for a radical new movement centered around community, kindness, transparency and equality. We also got to talking about building a business—one that puts people and the planet first, instead of profits. Sounds crazy, right?
Well, we’re doing it—and all-natural bodycare is the backbone of it all.
From soaps to soaks, we’re making products that are meant to love. And we’re having a hell of a good time doing it.
Call us crazy, but doing things a better way just isn’t that hard. We want others to do the same. And we’re eternally optimistic that our good vibes will rub off on everyone."
Holy Crap! We made it through our first year and gotta celebrate! We're celebrating the updates of our past guests from leaving unfulfilling careers to writing a cookbook, our SpitFire guests are doing it all!
Hear updates from:
I don't know about you, but this has been a rough month. From terrorist attacks to hate speech, it can feel like this is never going to get better. We get angry, sad, withdrawn and can feel helpless.
I wanted to record this week's show to give you a tools to deal with the negativity that's spewing about. This show is all about you putting the focus back on you - it's time to take super good care of you.
We're talking about emotional range and why some people feel things more intensely than others and what you can do to cope and recover from those emotional shifts.
After speaking at The Day of Innovation in Indianapolis, Lauren reflects on her session on the 55/5 Rule and the limiting impact of playing in someone else's expectations and limitations and the need to identify your SpitFire power role.
If a room full of innovation professionals could identify nine different roles that they play in the creative process, how many roles are there in your company or business and what role are you most powerful in?
Change is a-coming and leadership is not exempt! Lauren sits down with bestselling author, Founder and CEO of LEWIS PR, Chris Lewis to talk about his latest book, "The Leadership Lab: Understanding Leadership in the 21st Century."
“Leadership is an attitude and it can be displayed at any level of a company” but the old guard is still holding tight and resisting diversity in their leadership.
Hear about how FUN is at the epicenter of successful organizations and what Chris sees as the ideal qualities every leader needs to possess.
The Leadership Lab includes exclusive interviews with top executives grappling with the new world order and discusses what key global trends keep them awake at night and how they respond to them. It is a must-read for aspiring leaders and C-level executives seeking to develop a real intuition when it comes to dealing with the global currents disrupting business and how to build an empathetic, credible, stable and strong leadership path.
Chris Lewis is the founder and CEO of LEWIS, one of the largest independent marketing and communications agencies in the world. He is a media trainer who has coached senior politicians, business people and celebrities. He is a published author and journalist featured in The Financial Times, Daily Telegraph and The Guardian.
It's October 1st and the start of the fourth quarter of the year. DC-based musician, Justin Trawick, joins Lauren for a discussion on goal-setting, obsessions with details, and personality preferences around deadlines.
Also featured on the show: "This is Love" by Justin Trawick and the Common Good
If you like this show and want to support it, share your love at www.patreon.com/thespitfirepodcast
Learn more about Justin Trawick at www.justintrawick.com
Today is Lauren’s birthday and every year for the last three years she has written a letter to herself. On this week’s show Lauren reflects on her hits and misses from last year’s letter and sets the stage for a sold 35th year.
Check out her last intention letter here: http://spitfirecoach.com/blog/=/take-2-my-birthday-letter-of-intention
This Episode is sponsored by Acuity Scheduling www.acuityscheduling.com
Let’s talk about pricing.
Specifically how you price your goods and services.
Today’s episode is not about formulas, margins or return on investment, but it is about how you’re valuing yourself in your pricing model.
A couple of weeks ago, I was chatting with a friend who is a photographer. She asked my opinion on giving friends and family discounts. Of course I was intrigued why she wanted my opinion, so I asked her what was going on in her world.
Basically a couple who is mainly friends with her husband recently had a baby and as the queen of newborn photos, they asked her to do it. She agreed and gave them the friends and family rate and took more photos than her normal clients. Upon sharing the proofs the couple inquired if there were more photos to look at and she explained that this was already above and beyond her normal package. Clearly this experience left a bad taste in her mouth.
So let’s explore what really happened.
1) This was not her primary relationship. As a secondary friendship, she didn’t have the level of trust or connection to know how easy or challenging it was to work with them.
2) She got into their story. By assuming that she should give them a discount because they were a friend of her husband, she gave away her power as a business owner. The shoulds were alive and well dictating what proper protocol was.
3) Assumptions blurred the boundaries. Why did she take more shots with this client than any other? It seems like it already felt like a forced activity, so why not pile on some more work. She also assumed that more pictures would result in happier clients. But then point 4 happened.
4) She felt taken advantage of. After overserving and overextending herself the couple seemed unsatisfied with her product and she didn’t feel appreciated.
So what can we learn from this situation, so you can create healthy parameters and boundaries around your pricing with friends and family or anyone you would consider giving a discount to?
1) Your Business Intention – what is your business about for you? How do you want to be feeling as a business owner and as your interact with your clients?
2) Your Business Goals – where do you want to be each quarter? Set targets for yourself and if you want to give discounts plan for a certain amount per quarter.
3) Know your bottom line – what are your expenses all in with your product and service? Keep in mind your taxes, overhead and additional staffing and resources. This will help you determine your profit line.
4) Know your comfort zone of profit – for each service, what percentage do you want to be netting for each transaction? You want to get paid right?! Make sure you take care of yourself and your team before you start slashing prices.
5) Stay in your lane – if you feel yourself getting into people’s story about what they can afford and are willing to pay, you’ve lost all of your power as a business owner. Confidently state our price and service offering and let it go. As a business owner, you don’t need to convince people of your worth. If they try to negotiate make sure it’s what you want and not what you “should do”. We train people how to treat us and people will push where they see weakness and wiggle room.
6) Be okay saying no. If you don’t want to work with someone or if you don’t think they’d be a good fit, recommend them to someone else. Chances are when you say yes to something your gut says is a bad fit, you’ll spend more time and energy and will get paid way less. In my experience it is never worth it to work with someone who feels like work.
7) Offer your discount at the end of the transaction. If you had an awesome time working with the client and want to treat them, that’s an awesome way to create a loyal following. They’ll be super pumped to get a gift and will see it as a reward rather than an entitlement. If it’s at the front of the transaction, it may be cheapening your value and perceived worth. What would be different for you if you were paying 800 v 400?
Last Friday night, my dog, Rico Suave, needed to be rushed to the 24-hour vet clinic. It was 10pm and the start of Labor Day Weekend. I won’t give you the details, but it wasn’t pretty getting him there.
Now I could go on a rant about how awful my experience was, but instead I wanted to provide lessons learned and tools for other businesses and professionals to use:
1) Communicate among your team – I brought in a sample and handed it along with my dog to a nurse, who I never saw again. One mention from this person would have saved us 2+ hours of wait time.
2) Communicate the process to the customer – I was told to fill paperwork and then we waited and waited and waited until we were taken to a back room with a doctor. This is a great opportunity for the front-line of your business to set the tone and expectation of their experience at your establishment.
3) Be confident – The doctor we met with had slumped shoulders, rocked back and forth in his chair, and used “maybe” at the start of every statement. Perception is everything and if you look and sound unsure, it’s next to impossible to get people to respect and trust what you’re saying.
4) Come with a proposed plan – If you’re in a service industry, people don’t want guess work, they want options. Give your best opinion and explain why and then leave it to the customer to make the decision. (no one wants a passive OR pushy interaction)
5) Be proactive – If you notice someone is waiting for a long time, check in with them and let them know what is going on so they can shift their plans as needed. Don’t wait for them to come to you, it usually means they’re annoyed.
6) Be professional – This is super important for front-facing team members. Customers don’t want to hear about your weekend or the office drama. They want to feel taken care of and in good hands. The casual conversation can make the office feel like amateur hour. If you’re feeling bored at the front desk, check in with the people waiting and see if they need anything or want to engage in conversation.
7) Provide an explanation – When we were given our prescription, it was left to the front desk person to give us instructions. No one let us know about potential side effects or what to expect. I had to Google it when I got home.
Ultimately as a business owner or team member you want to be seen as the expert and authority and all of these items will help you to be seen as such. It’s up to you to be the positive example and set the tone for positive experiences for future customers.
This episode is sponsored by Acuity Scheduling.
In honor of the The SpitFire Podcast's inaugural sponsor, we are dedicating this show to time and specifically your relationship with it.
Does the ticking of the clock motivate, stress or paralyze you?
We're taking a look at three profiles and how they might be adding unnecessary angst into your life and what you can do about it.